Mila
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Activity overview
Latest activity by Mila-
Mila created an article,
The FITCAMX was a gift from my friend. I cannot provide the purchase order number. Can you still provide me with warranty service?
We can provide you with free troubleshooting. If it still doesn't work and you need a replacement, you have to pay for a replacement. So it is recommended that you contact a friend to get its orde...
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Mila created an article,
Will installing the camera void my car's warranty?
It's plug-and-play and it doesn't damage the car's circuitry, so it won't void the car's warranty. You can install the camera with confidence.
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Mila created an article,
How to contact FITCAMX technical support?
Technical support email info@fitcamx.com. Will reply within 24 hours on working days
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Mila created an article,
What if the product is defective after the warranty period?
1. First find the order number, describe the fault and provide some photos or screenshots. Then we'll help you troubleshoot. 2. If it still cannot be solved through troubleshooting, you may need t...
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Mila created an article,
What if the product is defective within the warranty period?
1. First find the order number, describe the fault and provide some photos or screenshots. Then we'll help you troubleshoot. 2. If it still cannot be solved through troubleshooting, then we will s...
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Mila created an article,
How long is the warranty on the product?
The camera has a one-year warranty starting from the day you receive it. During the one-year warranty period it doesn't work, if we can't solve it through troubleshooting, we will send you a repla...
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Mila created an article,
Why does it sometimes miss (lose) parts of the video?
Please do the following checks. Are the missed videos saved in the locked folder? Have you connected the camera to WIFI before and while driving? It will pause recording when you connect it. ...
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Mila created an article,
I installed the camera, why is its video blurry and blue?
There is a blue protective sticker on the lens, please check if you have removed it.
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Mila created an article,
How to delete videos in locked folder?
Videos in locked folders cannot be deleted separately on the APP. On the APP, you can only click "Format the SD card" on the settings to delete them. On the computer, you can delete them separatel...
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Mila created an article,
Can I change the date and timestamp format?
The date and time format in the video cannot be changed, you can only change the date format of the video folder, as shown in the picture below.