Video footage issues
- Why does it sometimes miss (lose) parts of the video?
- I installed the camera, why is its video blurry and blue?
- How to delete videos in locked folder?
- Can I change the date and timestamp format?
- Why does the camera pause recording when I connect to the APP before or while driving?
- Why are there many blue videos in the video list? (2K dual cam)
Memory card issues
- Is it normal for the memory card to be very hot?
- What is the maximum memory card capacity supported? Are there any recommended models?
- How long can a 64G memory card save videos?
- Under what circumstances do I need to test the speed of a memory card? How to check memory card speed?
- The live stream prompts that the memory card is abnormal. How to solve it?
- Where is the memory card? How do I remove the memory card correctly?
Camera hardware issues
- Why is the video not horizontal?
- Does the camera support 60 fps?
- Is it normal for the camera to get hot when working?
- At what temperature can the camera work?
- Why are the camera lights still on after the car is turned off?
- Is there a way to lock a video manually while driving?
APP Settings
- What does high, medium and low collision sensitivity mean?
- Any suggestions for APP setting options?
- Why are some videos automatically stored in the Locked folder instead of the loop file?
- I forgot my camera password, how can I reset it?
- Does the camera have the function of uploading videos to the cloud? Is the APP free?
- Why is the live streaming stuck and not smooth?
WIFI and APP connection issues
- Do I need to turn off Bluetooth to connect to the camera?
- Can I change the camera WIFI name and password?
- Why does the APP have a blue square in the upper left corner of the live stream? (2K dual cam)
- Can I connect the camera to the navigation screen display in my car?
- Android phone cannot use mobile data to connect to the Internet after connecting to the camera.
- Will the video be saved in the cloud? Will my video be leaked?
About fuse box and OBD installation for parking mode
- Regarding parking mode, will it be recorded in advance before a collision occurs? Can you only see the aftermath of the accident?
- When the car is subject to vibration during parking mode, how long does it take to start up?
- What do ACC and 24h on the OBD connector mean? How to use OBD cable to achieve continuous recording 24/7
- The cable is already connected to the fuse box, so how can I test if parking mode is working?
- If you connect the camera to a fuse box or OBD, will it record continuously for 24/7? Will it drain the battery?
- What are the advantages and disadvantages of fuse box cable and OBD cable?
About the rear cam
- Why is the rear camera video flipped left and right?
- Is there any installation tutorial for rear camera?
- I installed my rear cam upside down. Can I rotate without taking it off.
- If the OEM factory rearview mirror has a screen, can the FITCAMX rear camera footage display on the rearview mirror? Can they be integrated together?
- Can the rear camera be integrated into an existing rear camera?
- If I buy the front only version of the camera now, can I add a rear camera separately to the original front camera in the future?
Installation issues
- What does the USB thumb drive that comes with camera?
- I installed the camera according to the installation instructions, why does the camera not light up and have no WIFI？
- Do you have any cooperative and recommended installers in our country?
- I received the camera but it has the wrong plug
- If I connect the camera to the rain sensor , will my rain sensor no longer work properly?
- Why does the dashboard prompt a sensor malfunction or error code after installing the camera?